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What is the difference between being assertive, passive and aggressive? Which of these is best applied in the workplace? If we encounter problems with colleagues, what is the best way to go about it?

This Business English lesson will look at the main differences between these three communication styles and help find ways to express our concerns in a polite, but assertive manner. Furthermore, the business English student will understand how Eastern and Western cultures differ in how they communicate and learn to spot cultural misunderstandings.. Basic principals of email etiquette will be looked into..

The "Assertive and Tactful Communication" ESL lesson contains 24 slides/pages and is good for intermediate ESL/EFL Business English learners for around 1.5-2 hours teaching time. It contains vocabulary, discussion questions, listening comprehension (audio text is in the hand-out to be read), video clip tasks (link is provided), exercises and much more. Hand-outs are included as well as notes for the trainer..

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Do you believe that a company's success depends on the motivation of its employees? Why is it that some people stick with one company for almost a lifetime and others keep switching and moving around?

These aspects are discussed in this Business English lesson for ESL/EFL learners. This Business English lesson will help you reflect on your company's culture and what it is that makes your company successful or maybe needing slight improvement.

The "Company Culture" ESL lesson contains 15 slides/pages and is good for intermediate ESL/EFL Business English learners for around 1 hour teaching time. It contains vocabulary, grammar, discussion questions, listening comprehension (audio text is in the hand-out to be read), video clip tasks (link is provided), exercises and much more. Hand-outs are included as well as notes for the trainer..

$1.99

What key skills do you need to advance in your career? If you were to give yourself a performance review, how would you score? How can you impress your boss and help your company become more successful?

These are some of the questions this Business English lesson on “How to impress your boss” will be tackling. You will learn basic key skills you need in order to become more successful, learn how to best give advice and finding solutions using modal verbs and learn to become more reflective regarding your own performance.

This Business English ESL lesson contains 17 slides/pages and is good for intermediate ESL/EFL Business English learners for around 1 hour teaching time. It contains vocabulary exercises, discussion questions, reading comprehension, listening comprehension (audio text is in the hand-out to be read), grammar, a performance review at the end of the lesson, homework and much more. Hand-outs are included as well as notes for the trainer.

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What's the best way to handle conflict at work? What's the best way to positively confront people without offending them or ruining the relationship? Conflict in the workplace is inevitable as we all have different personalities, different opinions and work ethics, however, that doesn't mean we can't find solutions to work together and get over our differences. 

Check out this Business English ESL lesson on how to best handle "Confrontations at Work" and steps you can take to make conflict resolution easier.

This Business English ESL lesson contains 16 slides/pages and is good for intermediate ESL/EFL Business English learners for around 1 hour teaching time. It contains vocabulary exercises, discussion questions, reading comprehension, listening comprehension (audio text is in the hand-out to be read), video clip (link to video) with comprehension questions, and a role-play at the end of the lesson. Hand-outs are included as well as notes for the trainer.

$1.99

Have you ever been disappointed to find out that a product you just bought or ordered online is defect and malfunctioning? What do you do? 
Or are you sitting on the other end where customers call you up and complain to you about the problems they have encountered or that they are not satisfied with the service your company offers?

Either way, we need to know how to best explain the faults in the products we purchased and how to politely handle a customer's concerns. But how can we do this in English?

Find out in this English lesson for ESL/EFL professionals how to best make and handle complaints and learn expressions, phrases and ideas how to go about it.

This Business English ESL lesson contains 24 slides/pages and is good for intermediate Business English learners for around 1.5 hours. It contains vocabulary exercises, discussion questions, reading and writing exercises, a role-play at the end of the lesson and much more. Hand-outs and homework ideas are included as well as notes for the trainer.

$2.99

Are you longing for a career change? Or are you starting your own business and not sure how to grow it? Networking is the answer! Whether you are trying to get a job at your dream company or you need to attract more customers for your business, the best way is to grow your network. How can you do this? Social media is today's common answer, but there are other good ways to meet new people. 

If this is you, then check out this lesson on Networking and Maintaining Relationships. This lesson helps ESL/EFL professionals understand the importance of networking and maintaining good and long-lasting business relationships. It provides useful insights as to how to go about networking and what to look out for, as well as idiomatic expressions related to networking and building relationships.

This Business English ESL lesson contains 20 slides/pages and is good for intermediate Business English learners for around 1.5 hours. It contains vocabulary exercises, idiomatic expressions, discussion questions, reading comprehension, listening comprehension (audio text is in the hand-out to be read), video clips (link to video) with comprehension questions, and a "two-minute debate' at the end of the lesson. Hand-outs are included as well as notes for the trainer.

$1.99

Is it your first time to have an interview in English and you are not sure how to talk about your work experience, your degree or your strengths? Then this is the perfect introduction for you. It is a simple and more vocabulary-based lesson for preparing ESL/EFL Business English professionals for an interview in English. 

This Business English ESL lesson contains 21 slides/pages and is good for beginner-lower intermediate Business English learners for around 1-1.5 hours. It contains several vocabulary exercises, discussion questions, reading comprehension, listening comprehension (audio text is in the hand-out to be read) and a role-play at the end of the lesson. Hand-outs are included as well as notes for the trainer.

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Is it your first time visiting an English-speaking country and you're getting kind of hungry? Or do you have an English-speaking client coming over and he/she insists on eating out in an English-speaking restaurant. Either way, maybe it's the first time for you to be put in a situation where you have to order from the menu in English and you don't know how!?

This is the perfect lesson to prepare ESL/EFL professionals to order food in a restaurant and complain politely using modal verbs. It is a simple easy-to-follow lesson to teach those just starting out with Business English. It is good for 1 - 1.5 hours and contains 21 slides/pages. It contains vocabulary exercises, discussion questions, grammar, listening comprehension (audio text is in the hand-out to be read) and a role-play at the end of the lesson. Hand-outs are included as well as notes for the trainer.