Making and Handling Complaints
Have you ever been disappointed to find out that a product you just bought or ordered online is defect and malfunctioning? What do you do?
Or are you sitting on the other end where customers call you up and complain to you about the problems they have encountered or that they are not satisfied with the service your company offers?
Either way, we need to know how to best explain the faults in the products we purchased and how to politely handle a customer's concerns. But how can we do this in English?
Please note that our Business English and Cross Cultural Communication lessons have been updated with the Microsoft Office Version 16.72, with Microsoft 365 Subscription. While we have taken great care to ensure that our lessons are compatible with most computers and software versions, some adjustments may be required if you have a different or older version of Microsoft Office. Additionally, please ensure that the media content for your PowerPoint is enabled on your computer, as this is necessary for the videos to be played. We cannot be held responsible for any technical difficulties or issues that may arise as a result of software or hardware incompatibility. It is your responsibility to ensure that your computer and software are up to date and compatible with our lessons.